Valve (Steam) treats it's customers as criminals first, gamers second. For most people it doesn't matter and everything works out just fine for them, for others like me, it does matter. Have had 2 accounts locked and banned because I'm a modder and a tinkerer and I play with files a lot. They don't like that, assume you're hacking to pirate the game or something rather then just play with stuff to make things more interesting for yourself, and they drop the ban hammer and refuse to listen to explanations. So I won't deal with them or have anything to do with their stuff until that little policy of theirs changes. My personal choice, I don't rant about it, I'm not crusading against them, I think a lot of the features they provide are worthwhile and quality, I just won't be a part of it at this time is all.
If you got punished for changing files you knew you shoulden't be changing then why did you keep doing it?
As I have stated later on in this post there is only 1 thing I disagree with Steam but other than that I am ALL for it!
I agree with this.
Although I too believe Steam doesn't actually treat customers bad there has been 1 single thing I personally disagree with and it did affect me a bit.
My account got hacked over Christmas and because it was Christmas Eve I had to wait a few days and I did send in a few emails over the days pleaded for updates but I knew they were not there and one day while bored I googled over people who got hacked and found out that if you get hacked and that hacker gets you VAC Banned and the Steam Support KNOW it wasn't you, they will still refuse to remove the VAC ban which is the only thing I disagree with.
Other than that though it really is a great thing! people complain about that they always need an internet connection for it or that you need to be constantly online for it but it is so very obvious you dont NEED any internet to use Steam unless you want to buy a game (which you would need the internet for anyway) because it does give you the option of "launch in offline mode".